A few weeks ago, I posted about a then-temporary promotion that Delta was offering, where they guaranteed that your checked baggage would arrive within 20 minutes of your arrival, or they would offer you 2,500 miles as compensation if it took longer.  Initially, this promotion was only valid through March 31, but they’ve now made the baggage guarantee a permanent (well, until further notice) offering.

Now, anytime you check a bag, you’re guaranteed to have it back in your hands within 20 minutes of your flight arriving at the gate.  If your bag takes longer than 20 minutes to arrive, you do have to fill out a form on their website, but it doesn’t look too painful to complete:

While I generally find Delta’s miles to be among the least valuable programs out there, it’s at least nice that they’re making this one customer-friendly move with this baggage guarantee.  The Mrs. Guru and I just got back this afternoon from a weekend in the Bahamas, and US Airways took about 25 minutes to get our checked luggage out to us at baggage claim…so if you’re going to be checking a bag on a Delta flight in the near future, keep an eye on how long it takes to get retrieve your bag at your destination!